Refund & Returns

Exchange Policy

We provide a 30-Day Hassle-Free Exchange Guarantee (from delivery date). Simply notify us of the style/size you wish to exchange for. Your replacement will be shipped within 2 business days after receiving the returned item.

Important: Return shipping costs are the customer's responsibility.

Return Policy

lumidress.com guarantees 100% customer satisfaction. You may return purchases within 30 days (including return shipping time) for a full refund.

Eligible Conditions:

  • Incorrect size ordered
  • Unsatisfactory product quality
  • Item received differs from description
Important Note: Customized items and tailored suits are final sale.

Return Process:

  • Email instructions to lumidress2025@gmail.com
  • Items must be in original packaging and condition
  • Customers responsible for all shipping costs and duties
Lost Packages: If return package is lost, 20% of order value (excluding shipping) will be refunded.

Refund Processing:

  • Inspection completed within 7 business days of receipt
  • Full refund processed within 7 business days after approval

Contact Us

For returns/exchanges assistance:

Email: lumidress2025@gmail.com